Master Policy Archive

1. Data Controller

CreativeLogicStudio ("we," "us," or "our"), registered at 727041, Str. Căpitan Ionescu nr. 118, Bărăști, Jud. Suceava, Romania, is the data controller responsible for your personal data. Contact us at [email protected] for any data-related inquiries.

2. Information We Collect

We collect information you provide directly to us, including:

• Identity data: name, company name, job title
• Contact data: email address, phone number, postal address
• Project data: briefs, specifications, feedback, and deliverables
• Technical data: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, time spent, navigation patterns on our website

3. Legal Basis for Processing

We process your data under the following GDPR Article 6 legal bases:

• Contractual necessity — to deliver the services you have engaged us for
• Legitimate interest — to improve our services, prevent fraud, and ensure website security
• Consent — for marketing communications, which you may withdraw at any time
• Legal obligation — to comply with tax, accounting, and regulatory requirements

4. How We Use Your Data

• To communicate with you regarding projects, proposals, and invoices
• To deliver creative services and manage the client relationship
• To send marketing communications (only with explicit consent)
• To analyze website usage and optimize user experience
• To comply with legal and regulatory obligations

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, typically:

• Active client data: duration of the engagement plus 3 years
• Financial records: 7 years (Romanian tax law compliance)
• Marketing consent records: until consent is withdrawn
• Website analytics: 26 months from collection

6. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate personal data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restrict processing — request limitation of how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or direct marketing
• Right to withdraw consent — withdraw consent at any time without affecting prior lawful processing

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption of data in transit (TLS), access controls, regular security audits, and staff training on data protection practices.

8. International Transfers

If we transfer your data outside the European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adequacy decisions.

9. Contact & Complaints

For data protection inquiries, contact us at [email protected]. You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).

1. Agreement to Terms

By engaging the services of CreativeLogicStudio, registered at 727041, Str. Căpitan Ionescu nr. 118, Bărăști, Jud. Suceava, Romania ("the Company"), you agree to be bound by these Terms of Service. These terms apply to all services provided, including but not limited to brand identity design, advertising campaigns, interactive web experiences, and creative consulting.

2. Scope of Services

The scope, deliverables, timelines, and pricing for each engagement are defined in the individual proposal or statement of work (SOW) agreed upon between the parties. Any additional work beyond the agreed scope will be quoted separately and requires written approval before commencement.

3. Payment Terms

• A 50% non-refundable deposit is required to initiate work on any project
• Remaining 50% is due upon final delivery, prior to release of source files
• Invoices are payable within 14 calendar days of issue
• Late payments incur a 2% monthly surcharge on the outstanding balance
• All prices are quoted in USD unless otherwise specified

4. Project Timelines

Estimated timelines provided in proposals are good-faith estimates. Timelines may be adjusted due to delays in client feedback, delayed asset provision, scope changes, or force majeure events. The Company will communicate any timeline adjustments promptly.

5. Intellectual Property

Upon receipt of full payment, the Company grants the client a perpetual, non-exclusive license to use all delivered creative assets for the agreed-upon purpose. The Company retains the right to display work in portfolios and case studies unless explicitly restricted in writing. Concept work, drafts, and unused concepts remain the intellectual property of the Company.

6. Client Responsibilities

• Provide timely feedback within agreed review windows (default: 5 business days)
• Supply all necessary brand assets, content, and access credentials
• Designate a single point of contact for approvals and decisions
• Ensure all provided content does not infringe third-party intellectual property rights

7. Limitation of Liability

The Company's total liability for any engagement shall not exceed the total fees paid by the client for the specific project. The Company is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.

8. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 2 years.

9. Termination

Either party may terminate the agreement with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. The Company will deliver all completed work upon receipt of payment.

10. Governing Law

These Terms of Service are governed by the laws of Romania. Any disputes shall be resolved through arbitration in Suceava, Romania, unless both parties agree to an alternative resolution method.

11. Contact

For questions regarding these Terms of Service, contact us at [email protected].

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us understand how you use our site and improve your browsing experience. This Cookie Policy explains what cookies we use and why.

2. Cookies We Use

• Essential cookies — required for the website to function properly (session management, security tokens, cookie consent status)
• Analytics cookies — help us understand visitor behavior and site performance (Google Analytics anonymized data)
• Functional cookies — remember your preferences and settings (language, display preferences)

3. Third-Party Cookies

We may use third-party services that set their own cookies:

• Google Analytics — for anonymized website traffic analysis
• Google Maps — for embedded map functionality on our contact page
• Tailwind CSS CDN — for frontend framework delivery

These third parties have their own privacy policies governing the use of data collected through their cookies.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

Note: blocking essential cookies may impair website functionality.

5. Cookie Consent

When you first visit our website, you will see a cookie consent banner. You may accept essential cookies or choose to disable analytics cookies. Your consent preference is stored locally in your browser and persists until you clear it or request deletion.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our operations. The updated policy will be posted on this page with a revised "Last updated" date.

7. Contact

For questions about our cookie practices, contact us at [email protected].

1. Refund Eligibility

Refund requests are evaluated on a case-by-case basis according to the project milestones and work completed. CreativeLogicStudio, registered at 727041, Str. Căpitan Ionescu nr. 118, Bărăști, Jud. Suceava, Romania, commits to delivering all agreed-upon deliverables as specified in the project proposal.

2. Non-Refundable Items

• Initial deposit (50% of project fee) is non-refundable once work has commenced
• Third-party costs incurred on behalf of the client (stock imagery, fonts, printing, domain registrations)
• Work completed and approved during the project lifecycle
• Rush fees or expedited delivery premiums

3. Refund Conditions

A partial or full refund may be considered under the following circumstances:

• The Company fails to deliver agreed-upon deliverables within a reasonable extension of the original timeline
• The delivered work materially deviates from the approved creative brief without client approval
• The project is cancelled before any work has commenced (full refund of deposit in this case)
• Force majeure events preventing project completion

4. Refund Process

• Submit a written refund request to [email protected]
• Include the project name, invoice number, and reason for the request
• We will review the request within 10 business days
• If approved, refunds are processed within 14 business days to the original payment method
• Partial refunds are calculated based on work completed vs. work remaining

5. Dispute Resolution

Before initiating a refund request, we encourage clients to contact us to discuss any concerns. Most issues can be resolved through revision or additional work. We are committed to client satisfaction and will make reasonable efforts to address any quality concerns.

6. Governing Law

This Refund Policy is governed by the laws of Romania. Any disputes arising from refund requests shall be resolved through good-faith negotiation, followed by arbitration in Suceava, Romania if necessary.

7. Contact

For refund inquiries, contact us at [email protected] with your project details and reason for the request.